effective organizational communication week 7

Chapter 12
Negotiation

1. Goal setting
2. Informal and formal bargaining
3. Demensions of negotiating
A. Information management
B. Positioning
C. Concessions
D. Strategic bargaining (Compatitie strategies)

4. Conflict
A. Definition
B. Cause of conflict is competing goals (Content goals, Rational goals, )

5. Managing Conflicting Goals
6. Conflict Styles and Tactics
A. Competing
B. Accomodating
C. Avoiding
D. Compromising
E. Collabrating

Conflict over business ideas, decisions or actionsIf the conflict is caused by opposing ideas, you could:

• Try to stick to the issue in all dealings. This will encourage the other person to do the same.
• Appreciate that other people have different opinions that are just as valid as yours.
• Work out whether the issue really means that much to you, or whether your dislike for the other person has hardened your stance.
• Decide that your aim is to solve the problem, rather than 'win' the argument. Be prepared to compromise.
• Push aside feelings or judgements about the other person, and try hard to listen and understand their point of view.
• Get others to mediate.

Personality clashes
If the conflict is caused by personality clashes, the conflict will most likely continue unless attitudes and behaviours are changed. Suggestions include:

• Accept that people are different.
• Think about how much energy you are wasting in your dislike for the other person, and how you could invest that energy in more productive ways.
• Don't gossip or complain about the person to others.
• Try to be reasonable and polite, or at least neutral, to the other person.
• Work towards making your workplace a friendlier environment.

Reference:
Image :http://www.jetson.net.au/Conflict.html
Content: http://www.betterhealth.vic.gov.au/bhcv2/bhcarticles.nsf/pages/Workplace_conflict