effective organizational communication week 3

Chapter 4


A. Preparing for Interactive listening

For this preparation, we have to identify which the speaker's communicationstyle.

Then, we have to be more careful about some environmental distractions and emotiaonal distraction.

In addition, we have to pay attension to the message content of the speaker.

B. Interactive Listening

To be a good listener, you have to talk less and listen more. If you are talking, it's hard to you listen at the same time. You can not hear or remember anything about others saying when you are also saying.

It's another condition that could be a listener, that's asking questions. If you are listening to somebody carefully, you must have question about the message content or the emotion of agreement. These are the evidences of your careful listening. Otherwise, you will not get any ideas by listening to others.

Nonverval behaviior is also as important as other two elements of interactive listening. If you do not do some nonverbal behavior, the speaker might be doubted that you are not listening to his or her, because you have not got any reactions to his or her. It is not good that you are sitting like a tree and do not say a word or watch in speakers' eyes.

The Three D's
Keyword: Distraction, Disorientation and defensiveness.

Chapter 5

Main idea: Make an effective communication between employees and managers by verbal and nonverbal skills.
Status
what verbal or nonverbalb communication should/should not do to your employees/managers

Proxemics & Territoriality
What is the best distance between managers and employees

Verbal Skills
Keywords: Choosing the setting of communication, Chronemics, Effective language, Racist and Sexisy language, Paralanguage

Nonverbal Skills
Appropriate nonverbal communication helps verbal communication more effectively

*Almost every chapters have a section of anxiety management. So I think I can do a induction for those paragraphs and pick up best one or two anxiety manegement to talk in my personal paper.

(Photo comes from: http://www.businessinsider.com/20-ways-to-nail-a-good-first-impression-2010-12?op=1)