effective organizational communication week 2

Chapter 3

A. Effects of Diversity

     Keywords: Gender, Age, Ethnicity, Physical ability, Religion, Sexual Orientation

B. Communication between diverse people

     In this part, I think I will focus on Gender, Age and Ethnicity. My effective communication style might be separated into three parts, because I think these three parts are the most influential parts in diversity. 

     I can point out some effective communication skill refer to Gender, Age and Ethnicity.

C. Positive Cultural Conflict & Cultural Communication Conflict

     I can stretch the part of Ethnicity with talking about Positive Cultural Communication Conflict.

effective organizational communication week 1

Chapter 1

A. The Interactive Communication Process

     Definition : What's interactive communication process?

     Keywords:  People exchange messages/ join the communication listen and response

B. Elements that affect interactive communication

     Keywords: Messages, Encoding, Feedback, Noise, Context

C. Organizational Communication

     Definition: Exchange oral, written, nonverbal messages

     Organizational Theory - System Theory

     I choose System Theory because of nowadays, we would not satisfy with only Theory X and Y anymore. In my opinion, I do think X and Y Theory are the good organizational theories but they seem a little bit not so uptodate. For organizations today, we not only focus on the part of business, but also pay attention to our business environment. Environment change organizations a lot.

Chapter 2

A. Organizational Structure

     In the case of Tall Organization, I think this type would make managers supervise their follower and do the work of management more easier. But the more classes it has the less working messages could exchange directly and correctly. Maybe I will prefer flat organization to tall organization. Even if in flat organization, managers are more works needing to do because they have to manage several employees at one time. They have to pay attention to every body and know his or her followers well. Flat organization seems challenge managers more than tall organization. But I think flat organization likes a family. Everybody has tight and close relationship with their manager. Although managers in flat organization might be do more works than managers who are in tall organization, but I think flat organization's managers could deal with communication more easier.

B. The Communication Climate

     Ideal five dimensions

C. The Goal Setting Process

     6 steps

D. Communication Competent

     Keyword: Communicatie to people approprately and effectively

     Messages

     Internal Communication : Downward, Upward, Horizontal, Informal Networks (Choose One Type)

     External Communication : Channels

     I choose face-to face, e-mail, telephone and according to different situation

E. Anxiety Management

     Keywords: Causes, Effects, Manage

     As a manager, I have to find out the different causes of communication anxiety and how to overcome it for my followers. Communication will affect effective communication with no doubt.